Help with Registering Logging In or Checking Out

We hope that these processes should be easy, and self explanatory, on each page, however, we do appreciate that some customers do have problems and, our systems do not always run as smoothly as we would like, so we have created some help screens below:

There are two ways to create accounts, login and checkout:

The easiest way:

Find the stamps you want, add them to your basket, click "view basket", check the items you have in your bag and then click "proceed to checkout".

First enter your email address and if you already have an account you will be prompted to login. 

register at Empire     

Click "Login Now" and a pop up will appear for you to login login to empire



If you do not have an account then, complete checkout and one will be created for you.

Once you have completed your purchase you will receive an email with your username (email address) and temporary password

Use these to login to your account and view your order



The traditional way:

Existing users can login, view previous purchases and check address details. New users can register, set a password, set up billing and shipping addresses and set preferences

If you want to register or login before you start adding items to your basket then here is some help

To Register, Login or view your basket at any time: 

login register help screens

   

Click Register and you see this screen: 

Complete the boxes and click "Join"

Once completed you will automatically be logged in and returned to the Home Page

Join Empire Philatelists

     

If you are already a customer then click Login and you see this screen:

Enter your email and password and you will be logged in and taken to the "My Account" screen. Here you can add your default billing and shipping address and view all orders placed using your email address, together with the status of your order from "processing" through to "despatched"

You will also be able to see if there is a problem with your order and check your items

Login to Empire Philatelists