Royal Mail 1st Class - FREE
This option is risk free, however, if your order goes missing then it is your responsibility to make the claim from Royal Mail using their P58 Claims Form. Contact us for the link and a copy of your Certificate of Posting.
Upon proof from Royal Mail that your order has been lost we will refund you the cost of your order less £20 (the amount Royal Mail will pay you upon conclusion of their investigation) up to a value of £100
Items using this service are not considered lost until 10 working days have passed from date of posting
Royal Mail 1st Class Recorded - £2 per order This option can be traced from date of posting, to delivery, with a tracking number provided upon request. If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, that your item is lost, we will refund you in full up to a value of £250
Items using this service are not considered lost until 10 working days have passed from date of posting
Royal Mail Special Delivery - £5 per order
This service guarantees delivery next working day. This option can be traced from date of posting, to delivery, with a tracking number provided upon request.
If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, that your item is lost, we will refund you in full, including the cost of postage.
Items using this service are not considered lost until 5 working days have passed from date of posting.
DPD - £5 per order
This service is fully insured and is used by us for stamp collections, items in albums or items weighing more than 2kg.
This service usually takes 24-48 hours. Updates are provided via email and text message (if mobile provided) with a two hour delivery window provided on day of delivery
INTERNATIONAL
Standard Airmail - FREE Sent using Royal Mail and delivered via your own Countries postal service. This option insures your order up to £20. A Certificate of Posting will always be obtained.
International Track & Trace - £4 per order
Traced from date of posting, to delivery, with a tracking number provided upon request. To track your order enter your tracking number into your own Countries Post Office website, details of which can be found at www.postoffice.com
If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, and your Country postal service, that your item is lost, we will refund you in full.
Items using this service are not considered lost until 25 working days have passed from date of posting
Parcelforce Euro Priority – £10-£20 per order – Quote upon request
Recommended for our European customers who want a quicker guaranteed service. For mainland Europe delivery times are 2-3 days Linked via GLS this service is a road based European network of couriers
DHL Worldwide Express - £20-£40 per order – Quote upon request
Recommended for high value orders or for customers wishing to receive their order within 1-5 working days
PARCELFORCE AND DHL DO NOT SHIP TO PO BOX ADDRESSES
PLEASE NOTE: CUSTOMS CHARGES ARE THE RESPONSIBILITY OF THE BUYER
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Privacy Overview
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Essential
Name
Description
Lifetime
ADD_TO_CART
(Adobe Commerce only) Used by Google Tag Manager
1 Year
GUEST-VIEW
Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in Orders and Returns widgets
1 Year
LOGIN_REDIRECT
Preserves the destination page that was loading before the customer was directed to log in
1 Year
MAGE-BANNERS-CACHE-STORAGE
(Adobe Commerce only) Stores banner content locally to improve performance
1 Year
MAGE-MESSAGES
Tracks error messages and other notifications that are shown to the user
1 Year
MAGE-TRANSLATION-STORAGE
Stores translated content when requested by the shopper
1 Year
MAGE-TRANSLATION-FILE-VERSION
Tracks the version of translations in local storage
1 Year
PRODUCT_DATA_STORAGE
Stores configuration for product data related to Recently Viewed/Compared Products
1 Year
RECENTLY_COMPARED_PRODUCT
Stores product IDs of recently compared products
1 Year
RECENTLY_COMPARED_PRODUCT_PREVIOUS
Stores product IDs of previously compared products for easy navigation
1 Year
RECENTLY_VIEWED_PRODUCT
Stores product IDs of recently viewed products for easy navigation
1 Year
RECENTLY_VIEWED_PRODUCT_PREVIOUS
Stores product IDs of recently previously viewed products for easy navigation
1 Year
REMOVE_FROM_CART
(Adobe Commerce only) Used by Google Tag Manager
1 Year
STF
Records the time messages are sent by the SendFriend
1 Year
X-MAGENTO-VARY
Configuration setting that improves performance when using Varnish static content caching
1 Year
FORM_KEY
A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery
1 Year
MAGE-CACHE-SESSID
The value of this cookie triggers the cleanup of local cache storage
1 Year
MAGE-CACHE-STORAGE
Local storage of visitor-specific content that enables ecommerce functions
1 Year
MAGE-CACHE-STORAGE-SECTION-INVALIDATION
Forces local storage of specific content sections that should be invalidated
1 Year
PERSISTENT_SHOPPING_CART
Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper
1 Year
PRIVATE_CONTENT_VERSION
Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server
1 Year
SECTION_DATA_IDS
Stores customer-specific information related to shopper-initiated actions, such as wish list display and checkout information
1 Year
STORE
Tracks the specific store view/locale selected by the shopper
1 Year
__stripe_mid
Used to enable payments without storing payment information.
1 Year
__stripe_sid
Used to process payments and to identify users.
1 Year
Marketing
Name
Description
Lifetime
CUSTOMER_SEGMENT_IDS
Stores your Customer Segment ID
1 Year
EXTERNAL_NO_CACHE
A flag that, indicates whether caching is on or off
1 Year
FRONTEND
Your session ID on the server
1 Year
GUEST-VIEW
Allows guests to edit their orders
1 Year
LAST_CATEGORY
The last category you visited
1 Year
LAST_PRODUCT
The last product you looked at
1 Year
NEWMESSAGE
Indicates whether a new message has been received
1 Year
NO_CACHE
Indicates whether it is allowed to use cache
1 Year
MCPopupClosed
1 Day
feed_id
Google Ads statistical ID
1 Year
feed_session
Google Ads Feed
1 Year
Mailchimp
Mailchimp related cookies
1 Year
Functionality
Name
Description
Lifetime
MG_DNT
Allows you to restrict Adobe Commerce data collection if you have custom code to manage cookie consent on your site
1 Year
USER_ALLOWED_SAVE_COOKIE
Used for cookie restriction mode
1 Year
AUTHENTICATION_FLAG
Indicates if a shopper has signed in or signed out
1 Year
DATASERVICES_CUSTOMER_ID
Indicates if a shopper has signed in or signed out
1 Year
DATASERVICES_CUSTOMER_GROUP
Indicates a customer's group. This cookie is stored as sha1 checksum of the customer's group ID
1 Year
DATASERVICES_CART_ID
Identifies a shopper's cart actions
1 Year
DATASERVICES_PRODUCT_CONTEXT
Identifies a shopper's product interactions. This cookie contains the customer's unique quote ID in the system