Help Page

Empire Philatelists Sales Channel User Guide

Welcome to Empire Philatelists! Whether you're browsing our eBay store (Stuacy) or shopping directly on our website, this guide will help you navigate both platforms with ease.

Additional assistance can be found under our Frequently Asked Questions

 

Overview of Sales Channels

Browsing & Searching

On eBay (Stuacy)

• Use category filters: Commonwealth & Empire, broken down into Countries, Great Britain, broken down in to Eras & All World covering all countries not in the Commonwealth
• Sort by Best Match, Price, Condition or Newly Listed
• Listings include high-resolution images and detailed descriptions.

On EmpirePhilatelists.com

• •            Browse by country, then filter by Era (Queen Victoria to Queen Elizabeth II), condition (Mint or Used)
• Use the interactive stamp catalogue for a magazine-style experience.
• Other Categories to search by: Rare Stamps, Errors & Varieties, Stamp Collections.

 

Buying & Checkout

eBay

• Add items to cart and proceed via eBay’s secure checkout.
• Combined invoices available for multiple purchases.
• Preferred payment: PayPal.

Website

• Add to cart and checkout using secure payment options.
• Free worldwide shipping on all orders.
• No account required, but creating one allows order tracking and faster checkout.

 

Shipping & Returns

• Dispatch Time: Within 1 working day of cleared payment.
• Returns: Full no-quibble refund policy if not satisfied.
• •            Unpaid Items: eBay cases may be opened after 10 days of non-payment. On the website your order will be cancelled within 7 days if you do not set up a payment plan or if you have not contacted us to discuss delayed payment

 

Support & Contact

• For eBay queries: Use the “Contact Seller” option on the store page.
• •            For website support: Email stuart@empirephilatelists.com or give us a call on +44 (0)118 947 4114.
• You can also read our 34,000+ unique eBay customer reviews on the website for reassurance.

 

Special Promotions

• eBay: We are running Closing Down sales every two weeks with 25% off all stamps over £10 (This is the maximum allowed by eBay)
• Website: Our Closing Down Sale is running constantly with up to 50% off over 95 % of our stamps as part of our retirement celebration. The other 5% have 30% Off
• Gold Member of the Philatelic Traders Society: Trusted since 1997.
• Money-Back Guarantee: Applies across all platforms.

 

Newsletter

• eBay: Add us to your favourite sellers and then signup to our newsletters to receive notification of up & coming sales 
• Website: Signup to our newsletters to be the first to know about additional promotions and extra discount codes for use on our already discounted stamps. We send out one newsletter a week on a Friday

Tips for Collectors

• Always check for varieties and errors—some rare finds are hidden in plain sight.
• Use the high-res images to verify condition before purchase.
• Don’t hesitate to ask for combined shipping or bulk discounts.

 

Don’t forget to check our Stamp Gradings page for a quick reckoner on abbreviations used in the stamp trade.

If you cannot find what you are looking for please do not hesitate to drop us an email or give us a call – We are a friendly bunch

 

Remember: PHILATELY WILL GET YOU EVERYWHERE !