Returns and Refunds

No Quibble, Money Back Guarantee

All stamps purchased carry a no quibble, money back guarantee, if you are not entirely happy with your purchase

If you are unhappy, in any way, with your stamp purchase, please return within 14 days of receipt noting the reason for your return. This will assist us when relisting the stamp for sale

A refund, less postage costs, will be issued within 7 days, providing the item is in the same condition as sent.

Returns must be made within 14 days of receipt of your order to qualify for a refund. After this 14 day period, but before 28 days from date of order, we will offer an exchange or credit note

Once this 28 day period has passed we have the right to refuse returns of any order

Returns Address 

Returns must be sent, in original packaging, or in appropriate packaging to ensure no damage in transit, to:

JUST POSH ART
PO BOX 4812
HENLEY ON THAMES
RG9 9GQ
UK

Please include a copy of your invoice or a note of your order number and surname of purchaser in the box together with your reason for return.

Return postage costs are payable by the customer.

If you are returning stamp collections from outside the EU then please complete the Customs documents as "RETURNS". Failure to do this will result in the item being held in UK Customs pending payment of taxes. We will not pay the taxes on returns due to incorrect completion of Customs documents. Failure to do this could result in your refund being delayed

 

Refunds 

Refunds will be issued within 5 working days of receipt of goods. Stamps will be inspected to ensure that they are in the same condition as sent. Any problems we will email you within 48 hours of receipt

When your refund is processed an automatic email is sent detailing the amount of refund. Please make sure you have added @empirephilatelists.com as a safe sender to ensure our correspondence does not end up in your junk mail

Refunds are only issued for the cost of the item purchased. Postage costs are non-refundable. 

 

Non Deliverable or Unclaimed Orders

 If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase less a £5 charge upon return of the goods.

This is the charge levied by our couriers for the relabelling and return of items left unclaimed, refused or undelivered

 

Error in your Order

Incorrect or Missing Items 

All items are checked before dispatch, however, if we, inadvertently, send you the wrong item please notify us within 48 hours by emailing sales@empirephilatelists.com or call +44(0) 118 9474114, and we will arrange for this to be rectified.

We will always refund your return postage costs should the error in your order by our fault

If there are items missing from your order please email sales@empirephilatelists.com or call +44(0) 118 9474114 within 24 hours of receipt detailing the missing items and we will look into this as a matter of urgency

Other Useful Information

If your order has qualified for a discount, this shall no longer apply if the items that you are returning result in the order value falling below the threshold criteria to qualify for the discount.

The discounted products must therefore either be returned or they shall be charged at the full recommended retail price

If you return ALL of your order then any free gifts received under various offers we run must be returned along with your returns. If free gifts are not returned the full retail cost of these items will be deducted from the refund. If you only return part of your order then any free gifts are yours to keep

Your statutory rights are not affected

Feel free to call our team on 01189474114 or email sales@empirephilatelists.com if you wish to discuss any of the above or have any questions that we have not answered here