Returns and Refunds

Returns should be made within 30 days of receipt.

If you are outside the returns period, please contact us before returning and we will discuss your options.

Please return, with a copy of your invoice, or a note of your order and name to:

JUST POSH ART

PO BOX 4812, HENLEY ON THAMES, RG9 9GQ, UK

If you are returning from outside the EU, and your items require a Customs label, please complete the Customs documents as "RETURNS" to avoid items being held in UK Customs pending payment of taxes.

We will not pay the taxes on returns items due to incorrect completion of Customs documents. Failure to do this could result in your refund being delayed.

Noting the reason for your return will assist us when relisting the stamp for sale, so if you feel we have not described the stamp(s) correctly please let us know.

Return postage costs are payable by the customer if you have simply changed your mind.

If the item(s) are not as described, or we have sent you the wrong items, then we will refund you in full including your return postage costs

A refund, less postage costs, will be issued within 5 working days of receipt, providing the item is in the same condition as sent.

Any problems we will email you within 48 hours of receipt.

Your refund will be made to the payment method used on checkout.

If you sent payment via BACS then we will require your bank details in order to process the refund, alternatively, we can issue a cheque.

When your refund is processed an automatic email is sent detailing the amount of refund.

Please make sure you have added @empirephilatelists.com as a safe sender, in your emails, to ensure our correspondence does not end up in your junk mail.

Refunds are only issued for the cost of the item purchased.

Postage costs are non-refundable.

 If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase, less actual postage costs, upon return of the goods.

If you request that we repost your order then further postage costs may apply.

If the cost of returning the items exceeds the cost of the goods then we will instruct the couriers to dis-guard the items and no refund will be made.

Incorrect Items
All orders are checked before dispatch, however, if we, inadvertently, send you the wrong item please notify us within 48 hours and we will arrange for this to be rectified.

We will always refund your return postage costs should the error in your order by our fault.

Missing Items
If you find there are items missing from your order please contact us within 24 hours of receipt detailing the missing items and we will look into this as a matter of urgency.

Email: Sales@empirephilatelists.com