Postage and Delivery

All orders upto 2pm are despatched same day, Monday - Friday (excluding weekends and Bank Holidays)

We do not charge postage, every purchase is posted within 1 working day of cleared payment, completely free of charge

If you require your item to be insured and trackable we charge a nominal fee of £4 per order

Once you have placed your order you will receive a confirmation email with all your order details. Please check your order to ensure that all details are correct. Please make sure that the delivery address is complete. Incorrect or incomplete delivery addresses could result in a further charge or items being returned

Please make sure you have received this email. If not check your Junk Mail and make sure you have added @EmpirePhilatelists.com to your safe senders list.

If there is a problem with your order we will email you

FOR RETURNS INFORMATION CLICK HERE

UK>

All orders are sent 1st Class at buyers risk. Proof of postage will always be obtained

If you have opted for your stamps to be insured then we will post using a registered service that you can track and trace

Stamp Collections will be sent using Parcelforce

Europe>

All orders are sent standard Airmail at buyers risk. Proof of postage will always be obtained

If you have opted for your stamps to be insured then we will post using an International track and trace service

Stamp Collections will be sent using Parcelforce  or DHL - THIS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES

Please Note: Customs Charges are the responsibility of the buyer 

Rest of World>

All orders are sent standard Airmail at buyers risk. Proof of postage will always be obtained

If you have opted for your stamps to be insured then we will post using an International track and trace service

Stamp Collections will be sent using Parcelforce  or DHL - THIS SERVICE DOES NOT SHIP TO PO BOX ADDRESSES

Please Note: Customs Charges are the responsibility of the buyer

Postage & Delivery>

Royal Mail

 

 

Dhl

Parcelforce

 

Other Useful Information>

INCORRECT ITEMS

All items are checked before dispatch, however, if we, inadvertently, send you the wrong item please notify us within 48 hours by emailing sales@empirephilatelists.com or call +44(0) 118 9474114, and we will arrange for this to be rectified.

MISSING ITEMS

If there are items missing from your order please email sales@empirephilatelists.com or call +44(0) 118 9474114 within 24 hours of receipt detailing the missing items and we will look into this as a matter of urgency


NON-DELIVERABLE AND UNCLAIMED ORDERS

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase. Postage costs will not be refunded.

For items sent using Parcelforce or DHL Express a Return fee of £25 will be charged against your return. This is the amount levied on Empire Philatelists to get the items returned


If you experience any problems with your delivery, or require an update, please email sales@empirephilatelists.com
or call +44 (0) 118 9474114