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Shipping Dispatch and Delivery
DISPATCH AND DELIVERY
All orders placed up to 2pm are dispatched same day, Monday - Friday (Excluding weekends and Bank Holidays)
We offer FREE postage on every purchase Worldwide
Once you have placed your order you will receive a confirmation email with all your order details. Please check that you have received this email. If not check your Junk Mail and make sure you have added @empirephilatelists.com to your safe senders list.
Please check your order to ensure that all details are correct and your delivery address is complete.
Incorrect or incomplete delivery addresses could result in a further charge for redirects or items being returned
If there is a problem with your order we will email you
FOR RETURNS INFORMATION CLICK HERE
UNITED KINGDOM
Royal Mail - FREE
Free but not risk free !
Orders using this service are only Insured up to £20
If your order is under £10 we will post using 2nd Class. If over £20, then we will post using 1st Class.
If your order goes missing then it is your responsibility to make the claim from Royal Mail using their P58 Claims Form.
Contact us for the link and a copy of your Certificate of Posting. so that you can make the claim against Royal Mail. Royal Mail pay a maximum compensation of up to £20 for these services. Royal Mail does not consider items using these services lost until 25 working days have passed from date of posting.
Royal Mail 1st Class Recorded - £3
This option can be traced from date of posting, to delivery, with a tracking number provided upon request. If your order goes missing then we will handle all claims paperwork.
Upon conclusion from Royal Mail, that your item is lost, we will refund you in full up to a value of £250. Orders using this service are not considered lost until 15 working days have passed from date of posting
Royal Mail Special Delivery - £5
This service guarantees delivery next working day. This option can be traced from date of posting, to delivery, with a tracking number provided upon request.
If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, that your item is lost, we will refund you in full, including the cost of postage. Items using this service are not considered lost until 5 working days have passed from date of posting.
If your item does not arrive next day we will refund this cost (2 days for Highlands & Islands)
DHL - £10 per order
This service is fully insured and is used by us for stamp collections, items in albums or items weighing more than 2kg.
This service usually takes 24-48 hours. Updates are provided via email and text message (if mobile provided) with a two hour delivery window provided on day of delivery
INTERNATIONAL
Standard Airmail - FREE
Free but not risk free !
Sent using Royal Mail and delivered via your own Countries postal service. This option insures your order up to £20. A Certificate of Posting will always be obtained. For lost items we will only refund you up to £20
International Track & Trace - £4
Traced from date of posting, to delivery, with a tracking number provided upon request.
To track your order, enter your tracking number into www.royalmail.com
Once your order has cleared your Country's Customs department you will be able to track on their website, details of which can be found at www.postoffice.com
If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, and your Country postal service, that your item is lost, we will refund you in full.
Items using this service are not considered lost until 25 working days have passed from date of posting.
DHL Worldwide Express - £30-£55
Recommended for high value orders or for customers wishing to receive their order within 2-7 working days.
Full tracking is provided by DHL, via email, once it has been collected from our offices. On the day of delivery you will be notified of a four hour window delivery time.
This service is fully insured
DHL DO NOT SHIP TO PO BOX ADDRESSES
PLEASE NOTE:
CUSTOMS CHARGES ARE THE RESPONSIBILITY OF THE BUYER.
WE WILL NOT FALSIFY CUSTOMS DOCUMENTS SO PLEASE DON'T ASK
OTHER INFORMATION
PACKAGING
All orders are securely packaged. Singles, sets and blocks are on a stock card, which is then placed in a glassine envelope.The order is then put in a brown hard backed “Do Not Bend” envelope together with your invoice.
If you have made multiple orders then all your stamps, where possible, are placed on one stock card. We always put stamps on the envelope to the required value of postage.
For collections, albums, hangers and bulky orders these are securely packaged either in a box or in a bubble wrap envelope.
INCORRECT ITEMS
All orders are checked before dispatch, however, if we, inadvertently, send you the wrong item please notify us within 48 hours and we will arrange for this to be rectified.
We will always refund your return postage costs should the error in your order by our fault.
MISSING ITEMS
If you find there are items missing from your order please contact us within 24 hours of receipt detailing the missing items and we will look into this as a matter of urgency.
UNDELIVERED OR UNCLAIMED ITEMS
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase, less actual postage costs, upon return of the goods.
If the cost of returning the items exceeds the cost of the goods then we will instruct the couriers to dis-guard the items and no refund will be made.
Any problems, concerns or questions on delivery drop us an email or give us a call
CONTACT US
Tel: +44 (0) 1189474114
Email: Sales@empirephilatelists.com