Shipping Dispatch and Delivery

DISPATCH AND DELIVERY

All orders placed up to 2pm are dispatched same day, Monday - Friday (Excluding weekends and Bank Holidays)
We offer FREE postage on every purchase Worldwide
Once you have placed your order you will receive a confirmation email with all your order details. Please check that you have received this email. If not check your Junk Mail and make sure you have added @empirephilatelists.com to your safe senders list.
Please check your order to ensure that all details are correct and your delivery address is complete. Incorrect or incomplete delivery addresses could result in a further charge for redirects or items being returned
If there is a problem with your order we will email you
FOR RETURNS INFORMATION CLICK HERE

Royal Mail Logo

UNITED KINGDOM

Royal Mail 1st Class - FREE
This option is risk free, however, if your order goes missing then it is your responsibility to make the claim from Royal Mail using their P58 Claims Form.
Contact us for the link and a copy of your Certificate of Posting. Upon proof from Royal Mail that your order has been lost we will refund you the cost of your order less £20 (the amount Royal Mail will pay you upon conclusion of their investigation) up to a value of £100 Items using this service are not considered lost until 10 working days have passed from date of posting

Royal Mail 1st Class Recorded - £2 per order
This option can be traced from date of posting, to delivery, with a tracking number provided upon request. If your order goes missing then we will handle all claims paperwork.
Upon conclusion from Royal Mail, that your item is lost, we will refund you in full up to a value of £250 Items using this service are not considered lost until 10 working days have passed from date of posting

Royal Mail Special Delivery - £5 per order
This service guarantees delivery next working day. This option can be traced from date of posting, to delivery, with a tracking number provided upon request.
If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, that your item is lost, we will refund you in full, including the cost of postage. Items using this service are not considered lost until 5 working days have passed from date of posting.

DPD - £5 per order
This service is fully insured and is used by us for stamp collections, items in albums or items weighing more than 2kg.
This service usually takes 24-48 hours. Updates are provided via email and text message (if mobile provided) with a two hour delivery window provided on day of delivery

INTERNATIONAL

Standard Airmail - FREE
Sent using Royal Mail and delivered via your own Countries postal service. This option insures your order up to £20. A Certificate of Posting will always be obtained.

International Track & Trace - £4 per order
Traced from date of posting, to delivery, with a tracking number provided upon request.
To track your order enter your tracking number into your own Countries Post Office website, details of which can be found at www.postoffice.com
If your order goes missing then we will handle all claims paperwork. Upon conclusion from Royal Mail, and your Country postal service, that your item is lost, we will refund you in full.
Items using this service are not considered lost until 25 working days have passed from date of posting

Parcelforce Euro Priority – £10-£20 per order – Quote upon request
Recommended for our European customers who want a quicker guaranteed service.
For mainland Europe delivery times are 2-3 days
Linked via GLS this service is a road based European network of couriers

DHL Worldwide Express - £20-£40 per order – Quote upon request
Recommended for high value orders or for customers wishing to receive their order within 1-5 working days

PARCELFORCE AND DHL DO NOT SHIP TO PO BOX ADDRESSES

PLEASE NOTE: CUSTOMS CHARGES ARE THE RESPONSIBILITY OF THE BUYER

OTHER INFORMATION

PACKAGING

All orders are securely packaged. Singles, sets and blocks are on a stock card, which is then placed in a glassine envelope.

The order is then put in a brown hard backed “Do Not Bend” envelope together with your invoice.

If you have made multiple orders then all your stamps, where possible, are placed on one stock card. We always put stamps on the envelope to the required value of postage.

For collections, albums, hangers and bulky orders these are securely packaged either in a box or in a bubble wrap envelope.

INCORRECT ITEMS

All orders are checked before dispatch, however, if we, inadvertently, send you the wrong item please notify us within 48 hours and we will arrange for this to be rectified.
We will always refund your return postage costs should the error in your order by our fault.

MISSING ITEMS

If you find there are items missing from your order please contact us within 24 hours of receipt detailing the missing items and we will look into this as a matter of urgency.

UNDELIVERED OR UNCLAIMED ITEMS

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will refund you the cost of your purchase, less actual postage costs, upon return of the goods.

If the cost of returning the items exceeds the cost of the goods then we will instruct the couriers to dis-guard the items and no refund will be made